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Customer Success · AI & Automation

I build the systems that turn chaos into clarity, customers into champions, and teams into engines of scale.

I'm at my best in early-stage environments where the playbook doesn't exist yet, and my job is to write it.

See the work About me →
$1.2M
ARR book owned and grown at a prior role
63%
Lift in production adoption in current role
1.5–2x
Expansion across 10% of the base, QoQ
Where to find me

Three things I'm building right now

1

CS & AI Strategy

Building customer success infrastructure from scratch for early-stage B2B SaaS: onboarding, adoption, retention, and AI-assisted workflows.

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2

Hustlyst

A newsletter for non-technical professionals who want to use AI and automation without needing a technical background. You don't need to be a tech person to work like one.

Read Hustlyst →
3

CS Pulse Community

Small, practitioner-first workshop rooms for Customer Success professionals. Real scenarios, honest post-mortems, no vendor pitches.

Join a room →

Building a CS function, or hiring for one?

I take on the work that has no playbook yet. See what I've actually shipped, or get in touch directly.

See the work