Writing
Everything I've published, in one place.
CS Pulse is where I write about the job. Hustlyst is where I write about the tools. Both live on Substack.
01 · CS Pulse
What customer success actually looks like from inside the job.
Research-backed corrections to the way CS is usually taught. Written for practitioners, not vendors. cspulse.substack.com
- CSMs Lose Accounts in Private and Learn Nothing. We Built a Community to Solve It.Jun 2026
- Customer Passed Onboarding. So Why Are They Canceling?May 2026
- Customer Is "Green." They're Also Canceling Next Week.Jan 2026
- Building a Customer Success Playbook From ScratchDec 2025
- What Separates a CS Team from a Great CS TeamDec 2025
- So You Think Customer Success Is About "Keeping Customers Happy"? Cute.Nov 2025
02 · Hustlyst
You don't need to be a tech person to work like one.
AI and automation for people without a technical background. Every tool tested for at least a week before a verdict gets written. hustlyst.substack.com
- I Stopped Typing. Here's What Happened.Apr 2026
- The Product Hunt Algorithm & Launch ProtocolDec 2025
- Your Ideas Aren't Broken. They're Just Invisible.Dec 2025
- The Link Shortener That Learned to SellOct 2025
- The Creative Catalyst: Unleashing Presentation Magic with GammaSep 2025
- The Rhythm of Productivity: Unlocking Superpower of Four ChronotypesSep 2025
- Forget Calendly, We Have Scheduling's New Best FriendSep 2025
- Striking the Right Chord: Cello.so is Simplifying SaaS Referral ProgramsSep 2025
- The Tale of Tally: One Tool Revolutionized Form BuildingAug 2025
- From Overwhelm to Accomplishment: Todoist Puts You Back in ControlAug 2025
- Welcome to the New Age of HustleAug 2025
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